PROGRAMS

Leadership Evolution
> Communication

Communication is the core program of our Leadership Evolution. Building on latent and existing skills, participants learn to communicate information effectively and so to manage situations in a calm, professional style.

Motivational, inspirational and positive thinking training methods offer a quick fix, but will not, on their own, bring about lasting change. We believe that only the learning of practical, easy-to-use, transferable skills will effect real and permanent change.

Our program covers the spectrum of needed leadership skills, including:

  • Effective Communication
  • Conflict Management
  • Accountability
  • Feedback Strategies
  • Assertiveness
  • Negotiation
  • Professional Behaviour

The process consists of one 3-hour session per week, extending over 8 weeks. Such timing is crucial. The participants return to the workplace between sessions to practice, reinforce, and transfer their newly-learned skills. If needed, at no extra cost, private coaching provides the opportunity to work one on one with the facilitator.

Communication applies to Executives/Owners, Managers, Supervisors, Front-line Supervision and any salaried staff that are expected to take on a leadership role. Centric Dynamix can accommodate closed corporate groups, or single participants in our Public Forums.

COMMUNICATION PROGRAM OUTLINE

Session 1
Communication and Leadership Self-Awareness. Personality greatly impacts our communication. The first of three sessions presents the unique opportunity for the course participants to explore and understand the dynamics of their own personality and how that personality affects their style of communication. The participants learn how others perceive them through anonymous 360 degree feedback, most times a surprising revelation.

Session 2
Communication Mechanics and Tools. By learning to recognize different types of transactions, the participants obtain an in-depth understanding as to how communication works. Next, they learn proven, practical and highly effective techniques enabling them to recognize and correct negative or undesirable transactions as they occur in the daily work environment.

Session 3
Practical Application of Communication Principles. In the third session, participants apply the principles learned in the first two. Each participant has the opportunity to present a situation for discussion, analysis, and resolution. Practice sessions are video taped and reviewed giving participants a unique insight into their communication they rarely see.

 

ASSERTIVENESS, CONFLICT MANAGEMENT

Session 4 & 5
Assertion. This session introduces the most misunderstood aspect of communication - assertiveness. By building on the knowledge gained in the first three sessions, the participants develop skills not only to deal effectively with difficult people, but also acquire the tools to divert negative attitudes and behaviours into positive and more productive ones.

Assertion Practical. With clearer, assertive lines of communication open, the participants are given more time to practice and build their skills with conflicts and issues they are experiencing in the workplace. As in Session 3, the participants use the audio/visual element to support transformational learning.

Session 6
Conflict Resolution. Most organizations have a mixture of problem and quality employees. This session teaches leaders to resolve personal and professional conflicts with all employees in the organization with the same professional approach.

FEEDBACK STRATEGIES

Session 7 & 8
Feedback Strategies. A most challenging but important task for managers is providing structured and constructive feedback. In two sessions, course participants learn how to deliver supportive as well as corrective feedback with positive results. Session 7 provides the philosophy; Session 8 allows participants to practice the skills.

Feedback strategies, when used with all the skills learned in the previous sessions, enhance quality leadership by guiding problem employees to positive performance and behaviour, as well as ensuring the continued excellent performance of quality employees.