PROGRAMS

Leadership EvolutioN
> LEADERSHIP

Leadership is the second phase of our professional development training. As Communication teaches individuals to manage their own problems in their spheres of responsibility, Leadership teaches managers and leaders to motivate human resources to be more accountable, productive, and profitable. Quality leadership supports quality work forces.

This program educates all levels of supervision and leadership within the organization, focusing on:

  • Leadership Approaches
  • Motivation & Performance Management
  • Accountability
  • Coaching
  • Delegation
  • Empowerment

This process is delivered in one 3-hour session per week, extending over 8 weeks. Optimum time is 3 to 6 months after Communication is completed.

Leadership applies to Executives/Owners, Managers, Supervisors, Front-line Supervision and any salaried staff that are expected to take on a leadership role. For optimum training, previous groups that attended Communication should remain intact for this training.

LEADERSHIP PROGRAM OUTLINE

SKILLS REFRESHER

Session 9
Skills Refresher. The first session of Leadership is a review of all eight sessions of the Communication program. It reinforces the skills learned in the first stage of training, readying participants for further growth of their skill set.

QUALITY LEADERSHIP SKILLS

Session 10
Quality Leadership Practices. Participants look at personal and organizational leadership expectations and functions getting a clear understanding of their role within the hierarchy. This session then dives into leadership approaches that affect decision making, relationship building, and performance of employees.

Session 11
Performance Management. This session provides the participant with an understanding of the importance of motivating human resources to fulfill company expectations. The participants go beyond the labels of quality or problem employees to focus in on all direct reports equally. This ensures quality performance is not ignored but maintained and problem performance is coached successfully.

ACCOUNTABILITY AND COACHING

Session 12
Exercising Personal Accountability. Accountability is often misunderstood in organizational cultures. Leaders of all levels must have an understanding of their own expectation of accountability, as well as the broader scope of organizational accountability.

Session 13
Coaching to Accountability. This session teaches leaders to promote accountability in themselves and others by way of coaching techniques that can be applied successfully with behavioural and performance issues.

Session 14
Accountability Practical. Session 14 is a continuation of Coaching to Accountability where the techniques learned are now practiced in real situations occurring within the organization.

EMPOWERMENT

Session 15
Empowerment.
In this session, participants get an understanding of the key ingredients and process required to develop an empowered culture. They learn a step-by-step method for effective delegation - a key tool for activating a workforce.

REVIEW AND DISCUSSION
Session 16

This session is designed to give all participants an opportunity to review and discuss course material and any topics that may have arisen in class during the eight weeks. It also allows for team building and problem solving as participants work through their Observation Worksheets to resolve issues.